SHIPPING CHARGE
We offer a flat rate shipping fee of $6.75 per order for Standard Shipping and your order will be shipped via USPS Priority Mail, or UPS Ground or FedEx Ground. A sales tax of 8.50% will automatically be charged for all orders shipped in California. We do offer express shipping, please notify us and we will make the necessary arrangements
SHIPPING TIME
Please allow 2-3 business days after your order is placed to be shipped from our warehouse. Most of our items are in stock, if there is an instance where your order is out of stock or on back order we will notify you immediately via e-mail.
At Monalisa Lingerie we believe in privacy that is why all orders are discreetly shipped with no mention of the word Lingerie on any part of the package. Please note that we can not be responsible if your order is delayed by USPS or FED Ex or UPS due to weather conditions.
PAYMENT OPTIONS
We accept Paypal payments and credit/debit cards from Visa, Mastercard for payment. Personal checks or money orders are not accepted. We only ship to addresses in the continental US, Alaska, and Hawaii. We must be able to verify the credit card information provided to us such as the name, phone number, billing address, and zip code. We will also not ship an order if the name, billing address, zip code, and phone number do not match that of that credit card you provide. We reserve the right to request that the client provide us the correct billing address as an alternate address if the shipping and billing address are not the same. If that cannot be done, we can only ship such orders to the billing address. RETURNS/EXCHANGES
Here at Monalisa Lingerie , we like to keep our customers happy that is why we offer a 30 day return policy from receipt of item. Just send back the item, for either a refund or a store credit.
PLEASE NOTE:
ALL ITEMS MUST BE UNWORN, UNUSED, UNWASHED, AND STILL WITH ITS ORIGINAL TAG IN TACT IN ORDER FOR US TO ACCEPT YOUR RETURN.
ALL PANTIES, HOSIERY, THONGS, BODY STOCKINGS, STOCKINGS, ACCESSORIES ARE NOT RETURNABLE DUE TO HEALTH REASONS.
Costumes can only be exchanged for a different size.
When returning an item please include the following:
1. Order #, Name, address, and Phone number 2. If this item was given to you as gift please include the name of the person who purchased the item 3. If the item was purchased by a credit card we can only issue the credit card that was used to purchase the product.
Our return address is:
Monalisa Lingerie 5369 Wilshire Blvd Los Angeles, CA 90036
Please allow 7 business days from the receipt of your return for either a refund to your credit card, or a store credit. Here at Monalisa Lingerie we have no Restocking Fee. We do not refund shipping charges. Please let us know if there was a mistake with your refund.
EXCHANGES:
Please send the item with in the 30 days for either a refund or a store credit. Please Note: THE ITEM MUST BE UNUSED, UNWORN, AND RETURNED IN THE SAME CONDITION AS RECEIVED.
When exchanging please include: 1)Your name, address and phone number 2)What color, size or other item you are interested in.
If you have any further questions about our return or exchange policy feel free to e-mail us janetcohen2@yahoo.com